Privacy Policy
This Privacy Policy explains how VisitOMS (“we”, “us”) collects, uses, and protects information when you visit our website and use our services. If you are an agency using VisitOMS, your organization may act as the data controller for end-user data, and VisitOMS may act as a service provider/processor depending on your agreement.
1) Information we collect
We collect information in a few categories:
- Account & contact information: name, email, phone, organization name, role (admin/provider/parent), login metadata.
- Service data: information entered into the platform by agency users (e.g., scheduling data, notes, progress/skills tracking, documents uploaded to the organization’s workspace).
- Usage data: pages visited, actions taken in the app, device/browser information, approximate location (e.g., IP-derived region), logs for security and troubleshooting.
- Cookies: small files used for session management, preferences, and analytics (where enabled).
2) How we use information
We use information to:
- Provide, maintain, and improve the VisitOMS service.
- Authenticate users and secure accounts (including session controls and fraud prevention).
- Process requests, support inquiries, and operational communications.
- Generate aggregated analytics to improve performance and usability.
- Comply with legal obligations and enforce our Terms.
3) Data sharing
We do not sell personal data. We may share information:
- With service providers (hosting, email delivery, analytics) who help operate the service under confidentiality and security obligations.
- With your organization if you are a provider/parent user under an agency account.
- For legal reasons if required by law or to protect rights, safety, and security.
4) Data retention
We retain data for as long as needed to provide the service and comply with legal and contractual obligations. Agencies may control retention of service data based on their policies and agreements.
5) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we continuously improve our controls.
6) Your choices & rights
Depending on your location, you may have rights to access, correct, delete, or export personal data. If you use VisitOMS through an agency, requests may need to be routed through your organization as the account owner/controller.
You can also manage cookie preferences through your browser settings.
7) Children’s privacy
VisitOMS is intended for organizational use by agencies and authorized users. Data about minors is entered and managed by agencies and parents/guardians under agency workflows. If you believe data was submitted improperly, contact us.
8) Contact
For privacy questions or requests, contact us via the demo/contact channel: